Privacy & Cookie Policy
Last updated: December 2025
This Privacy & Cookie Policy explains how BCA Properties collects, uses, stores and protects your personal information when you use our website (www.bcaproperties.com), mobile applications, social media platforms and any other means of communication with us.
BCA Properties is a registered business name owned and operated by Blackwell Consulting Allianz Investments Limited, registered in Zambia with company registration number 120160003065.
We are committed to protecting your privacy. If you provide us with personal information, you can be assured it will only be used in accordance with this policy.
1. Information We Collect
We may collect personal information about you when you:
- Contact us via phone, email or contact forms
- Subscribe to our email newsletter or property alerts
- Request property valuations or market analysis
- List a property with us
- Register for our services or create an account
- Use our website and interact with our content
Personal information we collect may include:
- Name
- Email address
- Phone number
- Postal address
- Property details and preferences
- Communication history with us
Automatically collected information:
When you visit our website, we automatically collect certain technical information including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website or source
- Geographic location (country/city level)
- Search terms entered on our site
You do not have to provide personal information to browse our website. However, certain services (property enquiries, market analysis requests, listing services) require you to share information to access them.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Send property alerts and market updates to subscribers
- Process property listings and manage client relationships
- Improve our website, services and customer experience
- Generate statistics about site usage and service performance
- Send marketing communications about properties and services that may interest you (you can opt out at any time)
- Comply with legal obligations
Marketing communications:
If you subscribe to our newsletter or property alerts, we will send you updates about new listings, market insights and relevant services. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at hello@bcaproperties.com.
3. Cookies & Tracking Technologies
What are cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website performs.
How we use cookies
We use both first-party cookies (set by us) and third-party cookies (set by external services) for the following purposes:
Essential Cookies
- Required for basic website functionality
- Enable secure login and form submissions
- Do not collect personally identifiable information
- Cannot be disabled without affecting site functionality
Analytics Cookies
- Help us understand how visitors use our website
- Track page views, traffic sources and user behaviour
- Used by Google Analytics to generate usage statistics
- Help us improve website performance and content
Marketing Cookies
- Used to display relevant advertisements
- Track the effectiveness of our ad campaigns
- Set by Facebook Pixel and other advertising platforms
- May be used to show you ads on other websites based on your visit to our site
Functional Cookies
- Remember your preferences and settings
- Enable features like video embeds and social media sharing
- Improve your experience on return visits
Third-party services we use
- Google Analytics – Website traffic analysis and user behaviour tracking
- Facebook Pixel – Advertising performance tracking and audience targeting
- Mailchimp – Email newsletter delivery and subscriber management
- ConvertKit – Email marketing automation and campaign management
These services may collect data about your interaction with our website in accordance with their own privacy policies.
Managing cookie preferences
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Accept only first-party cookies
- Delete cookies after each browsing session
- Receive notifications when cookies are set
Visit your browser’s help section for specific instructions. Note that blocking certain cookies may affect website functionality.
You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
4. Data Sharing & Third Parties
We do not sell, trade or rent your personal information to third parties.
We may share your information with:
Service providers who help us operate our business (email platforms, analytics tools, website hosting). These providers only access data necessary to perform their services and are bound by confidentiality agreements.
Legal authorities if required by law or to protect our rights, property or safety, or that of our clients or the public.
Property partners such as sellers, landlords or other agents, only when necessary to facilitate property transactions you’ve initiated.
When you register for external services via forms or links on our website (e.g. third-party property portals), you are providing information directly to those service providers under their own privacy policies. We are not responsible for their data practices.
This website may contain links to other websites. This privacy policy applies only to our website and platforms. We recommend reading the privacy policies of any external websites you visit.
5. Data Security
We implement appropriate physical, electronic and managerial procedures to safeguard the information we collect. This includes:
- Secure data storage and encrypted transmission
- Access controls limiting who can view personal data
- Regular security reviews and updates
While we take reasonable steps to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You have the right to:
Access your data – Request a copy of the personal information we hold about you
Correct your data – Request correction of inaccurate or incomplete information
Delete your data – Request deletion of your personal information (subject to legal retention requirements)
Opt out of marketing – Unsubscribe from promotional emails at any time
Withdraw consent – Withdraw consent for data processing where consent was the legal basis
To exercise any of these rights, contact us at hello@bcaproperties.com or +260 96 2117516.
7. Data Retention
We retain your personal information only as long as necessary to:
- Provide the services you’ve requested
- Comply with legal, tax or accounting requirements
- Resolve disputes or enforce our agreements
Marketing data: We keep subscriber information until you unsubscribe or the data becomes outdated.
Client data: We retain client transaction records for 7 years in line with standard accounting practices.
Website analytics: Aggregated, anonymised analytics data may be retained indefinitely.
8. International Data Transfers
Our website is operated from Zambia. If you access our site from outside Zambia, your information may be transferred to, stored and processed in Zambia or other countries where our service providers operate.
By using our services, you consent to this transfer of information.
9. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact us immediately so we can delete it.
10. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
Significant changes will be communicated via:
- Email to subscribers
- Notice on our website homepage
- Social media announcements
We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy & Cookie Policy or how we handle your personal data, please contact us:
BCA Properties
Email: hello@bcaproperties.com
Phone: +260 96 2117516
Address: 11965, Off Ngwerere Road, Ranchdale, Lusaka, Zambia
Registered Company:
Blackwell Consulting Allianz Investments Limited
Company Registration Number: 120160003065
Your use of our website and services constitutes acceptance of this Privacy & Cookie Policy.